F A Q
MOST COMMON QUESTIONS
THE ITEM I WANT IS OUT OF STOCK
IF THE ITEM YOU WANT IS OUT OF STOCK, IT’LL BE BACK SOON — PROMISE. SEND AN EMAIL AND LET US KNOW WHICH ITEM YOU’D LIKE TO HAVE.
WHAT IS THE ORDER PROCESSING TIME?
FOR EVERY ITEM IN OUR STORE, WE LIST THE PRODUCTION TIME IF IT IS A CUSTOM FITTING JEWELRY PIECE. FOR ONE-SIZE ITEMS, THE PROCESSING TIME IS 1-2 BUSINESS DAYS..
WHAT CURRENCY DO YOU CHARGE IN?
We charge in Canadian Dollars (CAD).
WHERE DO YOU SHIP TO?
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
WHEN WILL I RECEIVE MY ORDER?
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
Can I Change or Cancel My Order?
Yes, you can! Please contact us right away to make changes to your order. You can reach us through our live chat with Jules or via email.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We gladly accept major credit cards, including Visa, Mastercard, and American Express. You can also use digital gift cards to pay for your order. Additionally, we offer AfterPay as a flexible payment option.
AfterPay allows you to split your purchase into four installments, using either a credit or debit card. Instead of paying a one-time lump sum, your purchase price will be divided into four payments, with your card being charged every two weeks without incurring interest. This means you can buy now and break up the cost over time. At checkout, you'll be billed for the first 25% of your purchase total.